Location - San Ramon, CA - ONSITE - NO REMOTE
A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications.
We are looking for someone with more experience in the application side, particularly in front-end of an ecommerce site
Mandatory:
Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in e-com domain.
✓ Be a litmus7 face at customer site collaborating with Litmus7 leadership.
✓ Must have knowledge of Production Application Support.
✓ Working experience in interacting with offshore team (IND) who provide 24x7 coverage, help & guide during India night coverage.
✓ Should know how to gather SRE requirement from Tech and non-tech aspect from customer.
✓ Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.
✓ Must have Level 1, Level 2 and Level 3 support experience in eCommerce platforms Shopify, Blue Yonder, FDM4 etc.
✓ Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic).
This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise. ✓ Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI
✓ Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
✓ Experience working with postman.
✓ Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
✓ Must know how to work with the Dev team, cross functional teams across time zones.
✓ Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.
Non Technical Requirement:
✓ Ability to clearly communicate and understand a technical idea/concept.
✓ Ability to work in a professional environment while interacting with peers and stakeholders.
✓ Excellent written and verbal communications skills.
✓ Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.
✓ Capability to work with people in different time zones.
✓ Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
✓ Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.
✓ Create and maintain detailed documentation.
✓ A “CAN DO ATTITUDE”
